On-Demand Training Terms & Conditions

 

These Terms & Conditions apply to all on-demand training courses purchased through Thrive and accessed via our Learning Management System (LMS).

By purchasing or accessing any on-demand training course, you agree to these Terms & Conditions. If you do not agree to them, please do not purchase or access our training materials.

Where a course is purchased by an organisation, school, trust, employer or other business entity, that organisation confirms it has authority to enter into this agreement on behalf of the users who will access the training.

On-demand training means training materials, courses and resources that are hosted online and can be accessed electronically at a time that suits you.

LMS (Learning Management System) means the online platform used by Thrive to deliver training courses and learning materials.

 

Once payment has been received, access to your course will be provided automatically through our LMS.

You are responsible for ensuring that you have suitable internet access and equipment to access the training materials.

 

3. Your Account

You are responsible for keeping your login details secure and confidential.

You must not share your account or login details with anyone else. Any activity carried out using your account will be treated as your responsibility.

 

4. Payment

All on-demand training courses must be paid for in full before access is granted.

Payment can be made by card or invoice, where this option is offered by Thrive.

 

5. How You May Use the Training Materials

When you purchase a course, Thrive grants you a non-exclusive, non-transferable licence to access and use the training materials for:

Your own personal learning; or
Learning and development within your organisation.

Access is provided only to the person or users covered by the purchase agreement and may not be transferred to another individual or organisation.

 

6. Intellectual Property and Copyright

All course content, videos, presentations, workbooks, resources, assessments and supporting materials remain the property of Thrive.

Unless we have given our prior written permission, you must not:

Copy or reproduce any training materials;
Share, distribute, publish or make materials available to third parties;
Sell, licence or hire training materials to others;
Use the materials to deliver commercial training courses;
Remove any copyright or proprietary notices from the materials.

Any unauthorised use may result in your access being removed and could lead to legal action.

 

7. Refunds and Cancellations

By purchasing an on-demand course, you expressly request that the digital content is made available immediately. You acknowledge that once access to the digital content has been granted and the learner has accessed or used any part of the training materials, you will lose any statutory right to cancel the contract and receive a refund to the extent permitted by applicable law.

 

8. Course Access Periods

Unless stated otherwise, access to courses is provided for:

CPD courses: 30 days from the date of purchase
Foundation courses: 90 days from the date of purchase
Staff training courses: 12 months from the date of purchase

At the end of the access period, your enrolment will automatically expire.

It is your responsibility to complete the training within the access period provided.

 

9. Certification

Select on-demand courses receive a certificate upon completion. These certificates confirm only that the relevant course requirements have been completed. They do not constitute a professional qualification, licence to practise or evidence of competence unless expressly stated otherwise.

 

10. Availability of Service

We aim to provide reliable access to our LMS at all times. However, we cannot guarantee uninterrupted availability.

We may temporarily suspend access for:
System maintenance;
Upgrades and improvements;
Security reasons; or
Circumstances beyond our reasonable control.

We shall not be liable for interruptions caused by third-party hosting providers, internet service providers or software suppliers.

 

11. Data Protection and Privacy

When you access our LMS, we may collect and store information including:

Your name;
Organisation name;
Email address;
Job title;
Course enrolment information;
Course progress and completion records;
Assessment results and certificates.

We process personal data in accordance with our Privacy Policy and applicable data protection legislation.

For further information, please refer to our Privacy Policy available on our website.

 

12. AI-Assisted Content

Some course materials, assessments, examples, transcripts, learning resources and supporting documentation may be created, enhanced or reviewed using artificial intelligence (AI) tools.

While we take reasonable steps to review and maintain the quality of our training materials, we cannot guarantee that all content will always be complete, accurate, current or suitable for every circumstance.

Our training materials are provided for educational and professional development purposes only and should not be considered legal, regulatory, financial, employment, medical or other professional advice.

Where specific advice is required, you should seek guidance from an appropriately qualified professional.

 

13. Suspension and Termination

We reserve the right to suspend or terminate access to any course if:

These Terms & Conditions are breached;
Training materials are shared or used improperly;
Payment remains outstanding; or
We reasonably believe unauthorised access is taking place.

If access is terminated, all rights granted under these Terms will end immediately.

 

14. Limitation of Liability

To the fullest extent permitted by law, Thrive's liability in connection with any on-demand course shall be limited to the amount paid for that course.

Thrive shall not be liable for any indirect or consequential losses, including loss of profits, business opportunities, goodwill or anticipated savings arising from the use of our training materials.

 

15. Contact Us

If you have any questions about our on-demand training courses or these Terms & Conditions, please visit our Contact Us page: www.thriveapproach.com/contact-us